ADM Events Management with the Citrix ITSM Adapter service

Organizations can automate ticket creation by onboarding the Citrix ITSM Adapter service to receive Citrix Application Delivery Management (ADM) events and create relevant incidents in ServiceNow. Additionally, admins can define policies that control how ServiceNow processes the ADM events based on the event’s attributes, delivering greater flexibility for incident management. For more information on customizing ADM event policies, please refer to our product documentation on https://docs.citrix.com/en-us/citrix-itsm-adapter-service/manage-citrix-alerts-and-notifications.html.

#ITSM, #VirtualAgent, #CitrixADM, #ApplicationDeliveryManagement