This video shows you how to improve your users’ Amazon Connect chat experience, by implementing parameters in the Amazon Connect chat API. These parameters will allow you to configure idle disconnect timers for chat customers and agents. This feature will allow highly personal user chat experiences, and empower agents to be more efficient when handling chat contacts.
Learn more at the links below:
Configuring disconnect flows in chat: https://docs.aws.amazon.com/connect/latest/adminguide/set-disconnect-flow.html
Example chat deployment GitHub: https://github.com/amazon-connect/amazon-connect-chat-ui-examples
Using Lambda in a Connect contact flow: https://docs.aws.amazon.com/connect/latest/adminguide/connect-lambda-functions.html
More on how to use idle participant features: https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html
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