This video shows you how to improve your users’ Amazon Connect chat experience, by implementing parameters in the Amazon Connect chat API. These parameters will allow longer lasting and persistent chats with your users. This feature will allow highly personal user chat experiences, and empower agents to be more efficient when handling chat contacts.
Learn more at the links below:
Using contact flow wait blocks: https://docs.aws.amazon.com/connect/latest/adminguide/wait.html
Using chat transcription retrieval APIs: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetTranscript.html
Configuring disconnect flows in chat: https://docs.aws.amazon.com/connect/latest/adminguide/set-disconnect-flow.html
Example chat deployment GitHub: https://github.com/amazon-connect/amazon-connect-chat-ui-examples
Using Lambda in a Connect contact flow: https://docs.aws.amazon.com/connect/latest/adminguide/connect-lambda-functions.html
More on how to use persistent chat: https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html
If you’re new to Amazon Connect – set up your own cloud contact center for free in minutes:
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