This demo shows you how to monitor live chat and voice conversations. The demo will also show where to include the recording and analytics behaviour in a contact flow.
Start monitoring live conversations to assist agents in their training period to ensure they are supported during customer conversations; thereby improving the overall sentiment of the customer: https://go.aws/3NSjpmb
Subscribe:
More AWS videos https://go.aws/3m5yEMW
More AWS events videos: https://go.aws/3ZHq4BK
Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb
ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
#AmazonConnect #ContactCenter #AWS #AmazonWebServices #CloudComputing
