Amazon Q, a generative AI–powered assistant that is specifically designed for work and can be tailored to your business, is available in Amazon Connect. Amazon Q in Connect delivers real-time recommendations that help contact center agents resolve customer issues quickly and accurately, helping improve both agent productivity and customer satisfaction. In addition to receiving recommendations, agents can also query Amazon Q using natural language or keywords to answer customer requests.
Learn more about Amazon Q in Connect at https://go.aws/46XOSJz
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