Contact Lens for Amazon Connect, a feature of Amazon Connect, provides a set of conversational analytics and quality management capabilities, powered by machine learning, that helps understand and classify the sentiment, trends, and compliance of your conversations. In this demo, the user will learn how to enable their Amazon Connect instance to use Contact Lens and then how to configure Contact Lens within the Contact Flow editor.
Learn more at:
https://go.aws/3nnB4H6
Subscribe:
More AWS videos: https://go.aws/3Y5Y0YQ
More AWS events videos: https://go.aws/3DOfL6T
ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
#AmazonConnect #ContactCenter #AWS #AmazonWebServices #CloudComputing
