Contact Lens for Amazon Connect, a feature of Amazon Connect, helps you follow the sentiment and trends of customer conversations in real time to identify crucial company and product feedback. In this video, discover how Contact Lens lets you track the agent compliance of customer conversations in your contact center to ensure standard greetings and sign-offs are used, help train agents, and replicate successful interactions.
Learn more about Contact Lens for Amazon Connect –
https://go.aws/3OYdhGC
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