How Loveholidays scaled with Contact Center AI

Loveholidays created a seamless and efficient experience to help customers book unforgettable vacations. With Google Cloud Contact Center AI, Loveholidays introduced its customer to its own personal AI assistant – Sandy. Watch how Sandy helped Loveholidays scale to meet a 2500% increase in demand while automating more than 50% of its customer inquiries.

Chapters:
0:00 – Intro
0:41 – Why build a virtual assistant?
1:42 – Defining Sandy’s purpose
2:53 – Sandy’s impact for Loveholidays
3:17 – Wrap up

Contact Center AI (CCAI) Platform → https://goo.gle/447ihj9

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