NatWest, the UK’s largest business and commercial bank with a leading retail division, is always looking for ways to deliver better services to its 19 million customers. Here, Greig Cowan, NatWest Group’s Head of Data Science for Data Innovation, talks about how data is vital to every part of the bank’s operations. And how, using AWS machine learning and data analytics services, the organization is gaining insight to improve everything from credit-risk decision-making to personalization of services.
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