Kaiser Permanente, a healthcare giant, tackled the challenge of outdated 1990s and early 2000s legacy systems by upgrading for stability, security, and efficiency with Oracle. Their journey showcases the transformative impact of implementing the Oracle Revenue Management and Billing system (ORMB). ORMB automated manual processes for the organization, particularly in automating reconciliation, reducing errors and enhancing quality. Kaiser Permanente is looking to continue to transform with a seamless, integrated customer experience through ORMB, creating a unified billing and interaction platform. This partnership with Oracle signifies a pivotal moment in the organization’s modernization journey, promising improved customer service.
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