Customer Services

Returns Policy


Working product in brand new condition and in original packaging

Working product but marked, or incomplete

Faulty product but otherwise in brand new condition

Faulty product and marked, incomplete or not in its original packaging

Product returned within 14 days of receipt

You are entitled to a full refund.

Any reimbursement is entirely at our discretion.You can return the item to us and we can give you a refund, credit note or replacement.

You are entitled to a replacement.

Product returned more than 14 days after receipt, but within the manufacturer's warranty

At our discretion we may issue you with a credit note.

Any reimbursement is entirely at our discretion.

You are entitled to a replacement.

You are entitled to a replacement.

The item is outside of the manufacturer's warranty

We cannot offer refunds on items of this age.

We cannot offer refunds on items of this age.

Unfortunately we cannot replace items of this age. We may offer a repair service.

Unfortunately we cannot replace items of this age.




Procedure

  • You must contact Sebae for authorisation before returning any goods. A Sebae engineer will discuss the problems with you and decide what is the best action to take.

  • Please fill out the RMA Form to request an RMA number. You will be contacted by a member of the Sebae's technical team.


Returns Conditions

  • Sebae will only accept products that are in a "Returnable Condition". Products must be returned to us with all items included in the original sale including manuals, cables, disks and any free software items. Any goods returned for credit or replacement must be in original product packaging in a suitable condition- no writing or stickers on the manufacturers box and packed securely inside an outer box.

  • Where Sebae arranges collection of goods, it is still the responsibility of the customer to ensure that the goods are securely packaged and with Sebae's address clearly labelled on the outside of the outer box.

  • Returned products must be adequately wrapped to prevent damage during transit with the RMA number or end user details clearly marked on the outside of the package. It would help us to speedily process your return if you also enclosed a detailed note of the fault.

  • Sebae does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. The cost of return carriage is to be borne by the end user, unless being returned under the terms of a DOA unit.

  • On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the end user. Sebae reserve the right to charge 50% of the equipment cost for testing and handling.

  • Please note: Your right to cancel does not extend to business customers or goods that are collected from Sebae. You have the right to return goods collected from us within 14 days, returns are subject to a 15% handling charge. With the exception of faulty items, which are subject to a full refund or exchange.

  • For products beyond the manufacturer's warranty period, Sebae may accept faulty units for repair but the full cost of repairs, handling and postage is to be the service provider/end users responsibility.

  • Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly - you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product.

  • Where a product is out of warranty, then we may choose to offer a repair service.

  • This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection or that has been subject to repair or alteration not authorised or undertaken by Sebae personnel.

  • Any refund or replacement is entirely at the discretion of Sebae. If you would like to request a return, phone us on 56 0387 1278

This document supersedes all previous versions of the Sebae Returns Policy. These conditions may change.