Halfords, in the recent years, witnessed strong growth in online sales. The company embraced innovative tech-driven solutions such as contactless click-and-collect in its car parks, and mobile field service software to improve the customer experience and implement digital transformation, However, Halfords encountered challenges due to its ageing in-store networks, which proved to be a major roadblock to improved sales and services.
To overcome these challenges, the company partnered with Juniper Networks and leveraged Juniper’s Mist AI and cloud architecture to enhance its commercial services and provide a unified, omnichannel experience for customers.
With this video, learn more about their ride to improve customer experience & drive growth.
Halfords Relies on Juniper AIOps for Retail Transformation:
Halfords Revolutionizes its Customer Experience With Juniper’s AI-Driven Network:
Halfords Case Study:
https://www.juniper.net/us/en/customers/halfords-case-study.html
