Outlook profile is not being saved, and is creating multiple OST files in the UPM user profile store

CTX236587 New

Outlook profile is not being saved, and is creating multiple OST files in the UPM user profile store

Applicable Products :  XenApp 7.15 LTSR Cumulative Update 2XenApp 7.18XenApp 7.17

Summary: Outlook profile is not being saved, and is creating multiple OST files in the UPM user profile store ​Details: Outlook OST is being synchronized Every time user starts Outlook (inside of an ICA dsektop) Outlook prompts to configure the Outlook profile and creates a new OST inside of the user profile (c:users[username]App DataLocalMicrosoftOutlook) adding a index to the OST filename name (e.g. [username@[domain name]# (1), (2), (3), etc This generates multiples OST copies in the user store AND in the local C:users[username] profile folder Therefore end user is unable to leverage the configured Outlook OST that was brought from the user store from previous session