Shipping Information

The information below provides a detailed description of the delivery services provided by the couriers who Sebae use for most UK deliveries.

Standard Next day services

All standard deliveries are expected to be delivered the next working day, delivery can take place any time up until 5.00PM.

Next day services are not guaranteed; things can go wrong. There will be no refund for deliveries which do not arrive next day.

If the delivery is not completed on the next working day, APC will automatically try to deliver the following day.

Missed Deliveries

If the courier has not been able to complete the delivery due to no answer, they will normally leave a card. Depending on the courier used, they attempt re-attempt deliveries otherwise they will normally wait for the customer to get in touch.

The consignment will be held at the depot for 3 days. If the courier have had no response from the card, they will start to organise for the consignment to be sent back to us. The courier will normally contact us informing that they are not getting any response from the consignee therefore allowing us to make contact with the consignee and arrange a further delivery attempt.

If the courier does not hear back within 24 hours, the parcel will then be sent back to us. The cost of the return delivery will be invoiced to the customer.

Timed delivery services

Timed delivery means pre12, pre10 and pre9 am services.

If unfortunately, a consignment is not delivered on time the charge will be lowered to the charge of the time band it is delivered in.

If the parcel delivery fails to be attempted on the correct day, the delivery charge will be credited.

The courier will normally attempt delivery twice in the same day for timed services.

Redirection

If the consignment is despatched with the wrong delivery address and the delivery needs to be re-routed to a different depot, this will incur further charges, which will be invoiced to the customer.

The most common cause of re-routings are incorrect customer postcodes on orders.

How we provide help

Sebae confirm all orders by email. Please double check the goods, delivery address and service.

In the event of your goods not arriving, we also provide the local depot contact information.

Our systems are fully integrated with the couriers systems for order booking and tracking.

How you can help

Provide a contact name and where applicable, a company name along with the address.

Provide a contact telephone number this gives the delivery driver a chance to contact you directly if there is a problem delivering the goods.

Carefully check your delivery address is correct before placing the order.

Consider ordering directly through our website to minimise errors.

Use the online tracking to save you and us time locating orders.